Frequently Asked Questions
Find answers to common questions about booking, hosting, payments, and safety on PiriTravels.
How do I verify my identity as a local host?
To verify your identity, go to your Profile Settings and select “Identity Verification.” You’ll upload a photo of a government-issued ID (passport, driver’s license, or national ID) and take a selfie. Verification is typically processed within 24 hours.
What is the cancellation policy for experiences?
Cancellation rules depend on the experience and the host. We’ll show the exact policy before you book, and in your booking details.
Are there any booking fees for travelers?
Some experiences may include service fees depending on the type of booking and destination. Any fees are always shown clearly at checkout.
How do I contact customer support?
Use the contact page and we’ll get back to you. If it’s time-sensitive, include your destination and date so we can prioritize faster.
Is my payment information secure?
We use industry-standard practices to protect payment information. Never share sensitive details over messages—keep everything inside secure checkout flows.